The Navy and the Air Force decided to have a canoe race on the Potomac river. Both teams practiced hard and long to reach their peak performance before the race.

On the big day, the Navy won by a mile. Afterwards, the Air Force team became very discouraged and depressed. The officers of the Air Force team decided that the reason for the crushing defeat had to be found. A "Metrics Team," made up of senior officers was formed to investigate and recommend appropriate action.

Their conclusion was that the Navy had 8 seamen rowing and 1 officer steering, while the Air Force had 1 airman rowing and 8 officers and NCOs steering.

So the senior officers of the Air Force team hired a consulting company and paid them incredible amounts of money. They advised that too many people were steering the boat and not enough people were rowing.

To prevent losing to the Navy again next year, the Air Force Chief of Staff made historic and sweeping changes: the rowing team's organizational structure was totally realigned to 4 steering officers, 3 area steering superintendents and 1 assistant superintendent steering NCO. They also implemented a new performance system that would give the 1 airman rowing the boat greater incentive to work harder. It was called the "Rowing Team Quality Air Force Program," with meetings, dinners, and a three-day pass for the rower. "We must give the rower empowerment and enrichment through this quality program."

The next year the Navy won by 2 miles. Humiliated, the Air Force leadership gave a letter of reprimand to the rower for poor performance, initiated a 4 billion dollar program for development of a new joint-service canoe, blamed the loss on a design defect in the paddles and issued leather rowing jackets to the beleaguered steering officers in the hopes they would stay for next year's race.